Member Services

Quality Guaranteed

At 710 Labs, Quality Over Everything means standing behind everything we release.

If something didn’t meet expectations, we will fix it.

Use the chat feature in the bottom right to report product issues, and our team will replace your product at no cost to you.

For all other questions or requests, reach out to us directly via the email addresses below.

How it works

Submit a request using the chat icon in the corner of the page.

👉 Look for the chat icon in the bottom right corner to get started.

Share a few quick details so we know what’s going on - from there, our team will take care of the rest.

If you have photos or a short video, feel free to include them. They help us better understand the problem and improve.

For any other questions, including orders, pickups, or account help - please email us directly below.

When you’ll hear back

Our team reviews new requests regularly and works quickly to make things right.

You’ll hear from us the moment we’ve taken a look and have next steps ready.

How to get in touch

If you're reaching out about something purchased through The List, Live, or at a Retail Partner, our team is happy to help.

The easiest way to start is by using the chat icon in the corner of this page so we can collect the details needed to assist.

For all other questions: including orders, pickups, account help, or general inquiries - reach out to us via email below and our team will be in touch.

CA - ca@710labs.com

CO - colorado@710labs.com

MI - michigan@710labs.com

FL - florida@710labs.com

NJ - nj@710labs.com

FAQs

  • The Member Services chat is designed for product issues.

    If something didn’t meet expectations, you can submit a request there and our team will take care of it.

  • For anything outside of product issues - including orders, pickups, or account questions — please reach out to us via email and our team will help you there.

  • Photos or a short video aren’t required, but they can help us move faster.

    If you have them, feel free to include them when submitting your request.

  • Once you submit a request, our team will take a look and follow up with next steps.

    If something didn’t meet expectations, we’ll work to make it right at no extra cost to you.

  • If you have multiple product issues, we recommend submitting a separate request for each so we can make sure nothing gets missed.

  • Frozen (below 30°F):

    • Persy Water Hash
    • Persy Rosin
    • Live Rosin

    Room Temperature ( 50° - 70°) For Up To 3 Days:

    • Persy Sauce
    • Persy Rosin Badder
    • Live Rosin Badder

    Visit our EDU page for more details

  • Always Bring Your Jars to Room Temperature Before Opening to Prevent Moisture and Crackle.

    For Long - Term Storage of All Concentrates and Flower, We Recommend Vac - Sealing and Storing in the Freezer.

    1. Turn your device on and off by using the switch at the bottom.  5 green blinks means it is turned on and pre-heating. 2 quick blinks of green mean it is turned off.

    2. Use the Preheat function for the first rip of a session, this allows a full hit and greater vapor.

    3. Turn off device to conserve battery and keep it ready for a preheat before your next rip.

    4. Charging is recommended.

    5. The Device will illuminate Green while charging and go dark when charging is complete.

    6. Proper storage of your device is key to preserving flavor.

    7. Solventless vapes should be stored at Room Temperature 50-70 Degrees.

  • The List is where we put aside our best, most exclusive batches from each month’s production along with a curated menu. It’s the only place where you can claim first dibs straight from the source.


    Join the Green Room to get access to The List.

  • 710 Live is our online ordering platform where customers can browse and place orders for products outside of List drops. Orders are fulfilled through licensed retail partners.

    Browse nearby menus here.

  • Absolutely - Contact our team to let us know what, when, and where. We’ll help you assemble your order.