Member Services

Quality Guaranteed

At 710 Labs, Quality Over Everything means standing behind everything we release.

If something didn’t meet expectations, we want to know.

How it works

Submit a request using the chat icon in the corner of the page.

👉 Look for the Member Services icon in the bottom right corner to get started.

Our support assistant will collect a few quick details so our team can review your request.

Providing clear information about the product and where it was purchased helps us review issues more quickly.

When you’ll hear back

Our team reviews new submissions regularly and will follow up after your request has been reviewed.

If additional information is needed, we may ask for photos or a short video to better understand the issue.

How to get in touch

If you're reaching out about something purchased through The List, Live, or at a Retail Partner, our team is happy to help.

The easiest way to start is by using the chat icon in the corner of this page so we can collect the details needed to assist.

Prefer Email?

You can also reach our team directly and we'll route your request to the right group.

CA - cacustomerservice@710labs.com

CO - co@710labs.com

MI - mi@710labs.com

FL - fl@710labs.com

NJ - nj@710labs.com

FAQs

  • Frozen (below 30°F):

    • Persy Water Hash
    • Persy Rosin
    • Live Rosin

    Room Temperature ( 50° - 70°) For Up To 3 Days:

    • Persy Sauce
    • Persy Rosin Badder
    • Live Rosin Badder

    Visit our EDU page for more details

  • Always Bring Your Jars to Room Temperature Before Opening to Prevent Moisture and Crackle.

    For Long - Term Storage of All Concentrates and Flower, We Recommend Vac - Sealing and Storing in the Freezer.

    1. Turn your device on and off by using the switch at the bottom.  5 green blinks means it is turned on and pre-heating. 2 quick blinks of green mean it is turned off.

    2. Use the Preheat function for the first rip of a session, this allows a full hit and greater vapor.

    3. Turn off device to conserve battery and keep it ready for a preheat before your next rip.

    4. Charging is recommended.

    5. The Device will illuminate Green while charging and go dark when charging is complete.

    6. Proper storage of your device is key to preserving flavor.

    7. Solventless vapes should be stored at Room Temperature 50-70 Degrees.

  • The List is where we put aside our best, most exclusive batches from each month’s production along with a curated menu. It’s the only place where you can claim first dibs straight from the source.


    Join the Green Room to get access to The List.

  • 710 Live is our online ordering platform where customers can browse and place orders for products outside of List drops. Orders are fulfilled through licensed retail partners.

    Browse nearby menus here.

  • Absolutely - Contact our team to let us know what, when, and where. We’ll help you assemble your order.